ATCA – Code of Ethics

Alberta Textile Care Association

(ATCA)

Code of Ethics

An Assurance
Of
Consumer Service and Protection

This Code of Ethics, and accompanying Standards of Practice, serves as the “ten commandments” of the cleaning fraternity in Alberta, Canada, binding members of the Association together in a common continuing quest for professionalism through ethical obligations premised on moral integrity and competent service to the customer, and dedication to the interest and welfare of the public at large through environmentally sound and safe practices.
The Code may be amended from time to time to reflect changes in the cleaning industry, the needs of consumers and the perceptions and values of society. But its demand for high standards of professional conduct, which protect the interests of customers, and safeguards the rights of the public at large, will remain unchanged.

Code of Ethics

Through the member, the public as users of garments and fabrics of all types are able to increase the use, life and enjoyment of the same. This imposes responsibilities on the member, which can only be met by diligent effort and continual upgrading of professional standards.
The member must therefore be zealous to maintain, and to continually strive to improve the professional standards of the cleaning industry:

  • By keeping informed as to developments and trends in the industry.
  • By endeavouring to protect customers and the public at large, from being subjected to unprofessional and incompetent cleaning services.
  • By only rendering services that are consistent with his or her experience and expertise, and refusing to clean garments and fabrics that fall outside these parameters.
  • By seeking no unfair advantage over, nor injuring directly or indirectly the reputation of, nor publicly disparaging the business practices and competence of fellow members.
  • By being loyal to the aims and objectives of the Alberta Textile Care Association and active in its work.

In the interpretation of his or her obligations the member can take no safer guide than that which has been embodied in the Golden Rule – “Do unto others as you would have them do unto you”.
No inducement of profit, or suggestions of customers or competitors, can ever justify departure from the ideals of fair dealing and high integrity resulting from adherence to a lofty standard of moral conduct in business relations. Accepting this standard as the member’s own, every member pledges to observe the spirit of the Code in all dealings and to conduct business in accordance with the Code of Ethics and the Standards of Practice as adopted by the Alberta Textile Care Association.

Standards of Practice

Article 1
The member shall endeavour to be and remain informed regarding the essential facts, which apply to the cleaning industry and the manner in which garments and fabrics are treated, in order to be able to provide the customer with the best possible service and advice.

Article 2
Accepting garments and fabrics for dry cleaning or laundering imposes upon the member the obligation of rendering skilled and conscientious services. Where a member is unable to render a service due to lack of experience or expertise, either alone or with the help of another fabricare specialist, the member shall not accept the garment or fabric for cleaning.

Article 3
The member shall present a true presentation in all advertising. Services and promotions shall not be offered in such a manner so as to mislead the public concerning the actual intent and obligation of the advertisement.

Article 4
The member, before cleaning the garment or fabric, shall inform the customer fully and frankly about any potential adverse affects that the garment or fabric may undergo during the cleaning process.

Article 5
The customer shall be treated at all times with tact and courtesy.

Article 6
The member, before cleaning the garment or fabric, shall advise the customer of his or her opinion concerning the care label instructions, where in his or her experience these instructions may have an adverse effect on the garment as a whole.

Article 7
Where there is the possibility of a negative effect on the garment or fabric as a whole, by following the manufacturer’s care label instructions, the member shall, for the protection of the customer, cause these concerns to be put in writing and provide a copy of same to the customer, and for the protection of the member shall ask the customer to sign a statement waiving the responsibility of the member in regard to these potential concerns.

Article 8
The member shall observe the Bylaws, Rules and Regulations of the Alberta Textile Care Association and shall do everything possible to promote the acceptance of and adherence to its Code of Ethics and Standards of Practice.

Article 9
All means of seeking and conducting business shall be carried out in a manner that is consistent with the maintaining of public respect and confidence regarding the profession of Dry Cleaner or Launderer.

Article 10
The member shall be and remain aware of issues and trends concerning safety and environmental issues pertaining to the cleaning industry, and shall observe and support all legislation, notes and regulations that are designed to minimize any negative effects that may occur by the use of cleaning products in dry cleaning or laundering.

Article 11
The member shall support and attend such educational seminars and courses as shall be necessary in order to remain aware of developments within the cleaning industry, and in order to be able to better serve his or her customers, and the public at large.

Article 12
All classes of members of the Alberta Textile Care Association will conduct their business affairs in a responsible manner so as to reflect credit on the cleaning industry as a whole

Article 13
Should a member be charged with unethical practice or be asked to assist the proper Committee or Director of the Alberta Textile Care Association in the resolution of a charge of unethical practice, the member shall place all pertinent facts as he or she may know or have in his or her possession before the Committee or Director, and the failure to do so shall be considered unethical and a violation of the spirit and intent of this Article.

Article 14
The member shall not deny his or her professional services to any person for reasons of race, creed, colour, sex, handicap, marital status, or country of national origin. The member shall not be party to any plan or agreement to discriminate against a person or persons on the basis of these distinctions.

Article 15
The member shall store, use, and dispose of all chemicals, solvents and cleaning agents, used in his business, in accordance with all federal, provincial and municipal laws and regulations, and shall do all things that are necessary to minimise any negative impact that the use of these may have on the environment, his/her employees, and the consumer.

Article 16
All drycleaners and launderers, who are members of the Association are automatically members of the Drycleaning & Laundry Institute and, as such, are required to adopt the DLI Drycleaner’s Creed, in addition to the ATCA Code of Ethics and Standards of Practice.

The Drycleaner's Creed

As professional drycleaners and as members of the Drycleaning & Laundry Institute we accept these as basic responsibilities:

OUR RESPONSIBILITY TO OUR CUSTOMERS

We will safeguard customer’s clothing with all reasonable care and treat it with respect. We are grateful to those who deal with us and will show gratitude by giving courteous, considerate, efficient service. We invite out customers to compliment and criticize our
service and will strive to give satisfaction.

OUR RESPONSIBILITY TO OUR EMPLOYEES

We regard our employees as important, dignified human beings and will reward them accordingly. We will train and inspire them to serve our customers with skill and courtesy and with a sense of the importance of what they do.

OUR RESPONSIBILITY TO OUR PROFESSION

We will study to improve out competence as drycleaners and managers. We will take pride in the priceless benefits we sell – not just drycleaning, but neatness, comfort, end confidence. We will refrain from running down other drycleaners, for by doing so we harm the image of all in our profession.

OUR RESPONSIBILITY TO OUR COMMUNITY AND NATION

We will concern ourselves, with community improvement and the national welfare, by being active as citizen business persons.

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