Customer Representative and Sales Executive

#224 - 7337 MacLeod Trail SW, Calgary, AB
Posted 2 weeks ago

Customer Service

  • Greet, Receive, inspect customer’s garments and advise them whenever required
  • Take payments, handover cleaned garments
  • Receive calls and respond to customer’s queries over Fabelite system, email, yelp, facebook etc.
  • Take measurement of customer for alteration work and advise them whenever required
  • Call customers whenever required

Sales Activities

  • Lead generation (Corporate clients)
  • Contacting prospects (Corporate)
  • Scheduling appointments
  • Closing deals
  • Maintaining CRM system
  • Maintain relationship with existing corporate clients and prospects

Quality

  • Perform quality check and make sure all finished garments are in desired shape and conditions
  • Make sure all the orders are completed and keep a track for the same. Specially Rush orders
  • Print Today’s/Tomorrow’s order list for tracking

Fleet Management

  • Generate manifest from SPOT
  • Ready delivery garments/orders ready for driver to pick-up
  • Keep a track of driver and provide instructions whenever required

Tagging & Sorting & Tracking

  • Tag all the garments as instructed and enter correct information in the system
  • Sort Dry-Cleaning & Wet Cleaning separately in Light & Dark loads
  • Make the cloths ready for cleaners to start working on them
  • Keep a track of alterations and other outsource activities properly

Assembly & Racking

  • Assemble all finished orders through SPOT system after performing quality
  • Rack assembled orders and do proper data entry for the same

Morning Activities

  • Open shop at right time
  • Start required machines
  • Start & Blow-down boiler
  • Pre-spot shirts and put them in washer

Other Activities

  • Maintain high level of precision and care in performing the above routine on daily basis
  • Keep your working area clean and organized
  • Clean other areas and taking out garbage

Responsibilities are not limited to the above and you may perform other activities whenever required or instructed.

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